Runtime Intelligence to provide River Road Systems with application analytics for both internal and client customer experience improvement.
River Road Systems Selects PreEmptive Solutions Runtime Intelligence Service For Windows Azure Customer Experience Improvement Program
CLEVELAND, OH, March 29, 2010 – PreEmptive Solutions, the leading provider of solutions to protect, measure, and manage application investments, announced today that River Road Systems has selected PreEmptive Solutions Runtime Intelligence Service to provide a customer experience improvement program for River Road Systems’ flagship product, Support.It, as part of its migration to the Windows Azure platform.
Support.It is a best-of-breed online support system that seamlessly integrates with help desk management systems, email and chat systems, and RSS feeds to deliver targeted content to end users, materially improving self-help results and satisfaction. Support.It has over 500,000 users who will ultimately migrate to the new Windows Azure implementation.
“The Runtime Intelligence Service provides a scalable and nearly turnkey solution for measuring user patterns and application usage,” said Ted Frank, CEO at River Road Systems. “The fact that it streams usage out of Windows Azure, Silverlight, and other runtime environments makes it an ideal solution for both River Road Systems and our ISV clients as well.”
Support.It for ISVs is in the pipeline. “We plan to extend Support.It to consume Runtime Intelligence data from our clients’ applications as well, to provide the first self-help software support system that can adapt to a user’s most recent experiences,” Frank continued. “Now that Visual Studio 2010 includes the ability to inject Runtime Intelligence into any .NET framework assembly, we believe this kind of application analytics has the potential to materially improve software self-help efficiency.”
“As technology and thought leaders in self-help online support, River Road Systems clearly understands the value of providing a more personalized customer experience and the central role of analytics,” said Gabriel Torok, President of PreEmptive Solutions. “We are doubly proud that they have not only selected Runtime Intelligence for their internal use, but also as a key component of their own high quality customer service offerings.”
About PreEmptive Solutions
PreEmptive Solutions produces the Dotfuscator and DashO application protection, monitoring and management product families and the Runtime Intelligence Service. With more than 4,000 corporate clients, 40,000 registered installations in 100+ countries and inclusion with Microsoft’s 6,000,000+ Visual Studio seats, PreEmptive Solutions is the clear choice for every organization serious about protecting, measuring and managing their application investments. For more information, visit www.preemptive.com or call +1 440.443.7200.
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